Hospitality Customer Service Job Training Program


With Ursuline College, Heinen's, and Executive Caterers as the training sites, students develop a high sense of independence, as they work with mentors at all three sites.  A variety of unique expereinces, all within the areas of hospitality and customer service, matching each student's PINS is available and intergrating CEVEC's Power Standards.

The Hospitality Customer Service Job Training Program is a fusion of three work programs modeled after community based employment.  Through the fading supports of both CEVEC staff and on-site mentors, students are offered the unique opportunity to work both on a college campus  as well as a retail experience. Moreover, students at HCS focus on work behaviors that are necessary to retain employment and develop positive habits that will serve them for a lifetime. The HCS program has a one staff to five-student ratio. Students learn the importance of the CEVEC’s 16  Power Standards and how they apply to daily work through a weekly instructional class situated on the Ursuline College campus. Integrated throughout the college campus, Ursuline Job Training students are offered a variety of job training opportunities to best implement and incorporate various job and social skills, CEVEC power standards, IEP goals, and cooperative teaming among their co-workers. Students rotate throughout various sites/jobs to infuse practical vocational training towards their preferences, interests, needs & strengths (PINS). Students work in several different areas on the Ursuline campus including maintenance, custodial, food service, dish washing, recycling, dining and busing, culinary prep, volunteer receptionist, and seasonal landscaping. Heinen’s Job Training students, through assessed mastery of various skills on the Ursuline campus, will then transfer their learned skills into a competitive retail setting at the Mayfield Village Heinen’s store. Student training opportunities include produce, bakery, dairy, deli, health and beauty, salad bar, and front end: customer service.  Students rotating to Executive Caterers are further offered opportunity in the areas they previously learned at Ursuline and Heinen's; thus, allowing students the opportunity to generalize their work skills in all three settings, each setting representing a different aspect of the Hospitality and Customer Service career path.

Bridget Scafidi UHJT Job Training Coordinator

Peggy Bonitati UHJT Job Trainer

Heidi Wuescher UHJT Job Trainer

CPR/First Aid Certification


Job Development Updates.....

         Mr. Reinhard
completing a Career Interest Survey with HCS students for
Ms. Scafidi's Wednesday's Classtime at Ursuline College

A warm welcome and Orientation for CEVEC's 2019-20HCS Students

 Ursuline College Metz Kitchen Head Chef Tyler starts the 19-20 school year AM class in an orientation.


Heinens' Manager Pat provides HCS students with an informative beginning of the year orientation and tour at the Mayfield Village  
Sam Umina from Landerhaven's Executive Caterers takes HCS students on a tour 

We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time. T.S.Elliot
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