The Hospitality Customer Service Job Training Program is a fusion of three work programs modeled after community based employment. Through the fading supports of both CEVEC staff and on-site mentors, students are offered the unique opportunity to work both on a college campus as well as a retail experience. Moreover, students at HCS focus on work behaviors that are necessary to retain employment and develop positive habits that will serve them for a lifetime. The HCS program has a one staff to five-student ratio. Students learn the importance of the CEVEC’s 16 Power Standards and how they apply to daily work through a weekly instructional class situated on the Ursuline College campus. Integrated throughout the college campus, Ursuline Job Training students are offered a variety of job training opportunities to best implement and incorporate various job and social skills, CEVEC power standards, IEP goals, and cooperative teaming among their co-workers. Students rotate throughout various sites/jobs to infuse practical vocational training towards their preferences, interests, needs & strengths (PINS). Students work in several different areas on the Ursuline campus including maintenance, custodial, food service, dish washing, recycling, dining and busing, culinary prep, volunteer receptionist, and seasonal landscaping. Heinen’s Job Training students, through assessed mastery of various skills on the Ursuline campus, will then transfer their learned skills into a competitive retail setting at the Mayfield Village Heinen’s store. Student training opportunities include produce, bakery, dairy, deli, health and beauty, salad bar, and front end: customer service. Students rotating to Executive Caterers are further offered opportunity in the areas they previously learned at Ursuline and Heinen's; thus, allowing students the opportunity to generalize their work skills in all three settings, each setting representing a different aspect of the Hospitality and Customer Service career path.
Bridget Scafidi UHJT Job Training Coordinator
Peggy Bonitati UHJT Job Trainer
Heidi Wuescher UHJT Job Trainer