AGI Repair Process (Student Devices)

• With over 165 years of combined industry experience, AGIRepair is equipped to provide the right solutions to be Mayfield's lifelong technology partner.

• AGIRepair strives to offer the most innovative mobile device lifecycle management solutions while prioritizing customer partnership and building a culture of generosity amongst our staff and community.

• AGIRepair pledges to deliver the highest quality service and most cost-effective repair, protection, and replacement part solutions.

• In addition to AGIRepair's state-of-the-art facility in Greensburg, PA, AGIRepair has additional locations in WI, TX, and Shanghai, China.

• AGIRepair is the proud partner of over 5,000 school districts across the US for both Chromebook and Apple 1:1 initiatives.

The following information pertains to the repair process for Chromebooks involved in the school district's 1:1 initiative. Please note 1:1 Chromebooks will be considered district property until device end-of-life or student graduation.  Chromebooks will be on a 4 year replacement cycle.

The MFCSD IT Department and AGI Repair will be collaborating to provide students contact-less repairs for the 2023-24 school year and beyond. The IT Department will be responsible for the following:

• The facilitation of any repairs.
• The maintenance of the device database within Infinite Campus.
• Repairing any out-of-warranty issues or damages if possible.
• Issuing fees for any lost components like chargers, cases, etc.
• The billing of fees for 2nd, 3rd or 4th repairs to parents/guardians.
• Entering the above fees into Infinite Campus.
   

Step 1: Student fills out the Student Repair Form.  The student will fill out this form indicating what repair is needed, their address, email address, school, grade level, and serial number of their device.  The form can be found at the top of our website under Students->Chromebook Repair Form