Step 1: Student fills out the Student Repair Form. The student will fill out this form indicating what repair is needed, their address, email address, school, grade level, and serial number of their device. The form can be found at the top of our website under Students->Chromebook Repair Form
Step 2: Within 24-48 hours, student will receive a shipping label and box from AGI Repair. All devices will be shipped (free 1-day shipping via FedEx)
Step 3: Student will place their damaged Chromebook in the provided box and apply label to the box.
Step 4: Student/parent takes the provided shipping box to their local Fed Ex location or Fed Ex drop box. Please visit the local FedEx store, 6387 Mayfield Rd, Mayfield Heights, OH 44124, for shipping assistance/questions.
Step 5: AGI Repair will repair and ship the device back to the student's home. (approximately 1 to 2 weeks)
Step 6: MFCSD will cover the student's first repair. Fees will be automatically added for any additional repair (beyond the initial district covered repair) and issued for parent/guardian payment through Infinite Campus Parent Portal.