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Student Device Repair Process (AGI)

Chromebook Repair Policy

The following information pertains to the repair process for Chromebooks involved in the school district's 1:1 initiative. Please note 1:1 Chromebooks will be considered district property until device end-of-life or student graduation.  Chromebooks will be on a 4 year replacement cycle.

The MFCSD IT Department and AGI Repair will be collaborating to provide students contact-less repairs for the 2023-24 school year and beyond. The IT Department will be responsible for the following:

  • The facilitation of any repairs.
  • The maintenance of the device database within Infinite Campus.
  • Repairing any out-of-warranty issues or damages if possible.
  • Issuing fees for any lost components like chargers, cases, etc.
  • The billing of fees for 2nd, 3rd or 4th repairs to parents/guardians.
  • Entering the above fees into Infinite Campus.

Repair Process

Step by Step

Step 1: Student fills out the Student Repair Form.  The student will fill out this form indicating what repair is needed, their address, email address, school, grade level, and serial number of their device.  The form can be found at the top of our website under Students->Chromebook Repair Form

Step 2: Within 24-48 hours, student will receive a shipping label and box from AGI Repair. All devices will be shipped (free 1-day shipping via FedEx)

Step 3: Student will place their damaged Chromebook in the provided box and apply label to the box.

Step 4: Student/parent takes the provided shipping box to their local Fed Ex location or Fed Ex drop box.  Please visit the local FedEx store, 6387 Mayfield Rd, Mayfield Heights, OH 44124, for shipping assistance/questions.

Step 5: AGI Repair will repair and ship the device back to the student's home. (approximately 1 to 2 weeks)

Step 6: MFCSD will cover the student's first repair.  Fees will be automatically added for any additional repair (beyond the initial district covered repair) and issued for parent/guardian payment through Infinite Campus Parent Portal.

Fed-Ex Locations

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