Repair Process

Chromebook Repair Policy

The following information pertains to the repair process for Chromebooks involved in the school district's 1:1 initiative. Please note 1:1 Chromebooks will be considered district property until device end of life or student graduation and will have a 3-year manufacturer's warranty. Chromebooks will be on a 4 year replacement cycle.

A student run Chromebook repair class will be up and running for the 2017-2018 school year. The Chromebook repair class will responsible for the following:

  • The facilitation of any manufacturer repairs.
  • The maintenance of the device database within Infinite Campus.
  • Repairing any out of warranty issues or damages if possible.
  • Issuing and tracking loaner devices while student's 1:1 device is in for repair.
  • The billing of fees for 2nd, 3rd or 4th  damages to parents/guardians.
  • Entering the above fees into Infinite Campus once a signed repair authorization form has been returned.
     
  • If there are questions/comments regarding the repair process over district issued 1:1 devices please contact devicerepair@mayfieldschools.org.

    Chromebook Repair Letter

    Upon accidental damage to a Chromebook ( which is not covered by the included 3-year manufacturer's warranty and is after the 1st district funded repair ) the student's parents will be notified of repair costs via the Accidental Damage Claim - Incident Notification letter available below.

    Students in the Mayfield High School Chromebook repair course will issue a letter after looking over the device and determing whether or not it is covered by the manufacturers warranty. They will also check the Chromebook Information tab within Infinite Campus to verify the following information

  • Ownership of the Chromebook via the serial number
  • Number of repairs/incidents involving this Chromebook
  • Whether or not a loaner has already been issued

    The student whose Chromebook is in for repair will then take the Additional Damage Claim - Incident Notification letter home for their parent/guardian to fill out. Once the letter has been filled out by the student's parent/guardian and returned to the Chromebook class, the fees will be entered into Infinite Campus. Once parents have paid the fees within Infinite Campus, repairs to the Chromebook will be made.

    Accidental Damage Claim - Incidient Notification Letter
  • Repair Process

    Step by Step

    Step 1: Student takes Chromebook to student led Chromebook repair course.

    Step 2: Chromebook repair course assess damage to Chromebook.

    Step 3: Chromebook repair course issues Accidental Damage Claim - Incident Notification letter if applicable.

    Step 4: Student takes letter home for parent/guardian signature.

    Step 5: Student brings signed letter back to Chromebook repair course.

    Step 6: Fees issued for parent payment through Infinite Campus Parent Portal.

    Step 7: Once fees are paid, repairs to Chromebook will begin.
     
    Please note that students will be issued a loaner Chromebook while their Chromebook is in the repair process. Loaner Chromebooks will not be allowed to leave Mayfield High School and will need to be picked up and dropped off each morning in their designated location. 
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